Our charter sets out our commitment and the standards of service we aim to provide. Our charter applies to everyone who has contact with the Society of Homeopaths, including:
- Colleagues
- Course providers and their staff
- Directors
- Media
- Members of the public
- Members of the Society
- Other organisations
- Patients
- Potential members
- Sponsors and Advertisers
Mission Statement
We are committed to providing a high quality professional service which satisfies all customer enquiries by giving clear, consistent, accurate and prompt information
Our commitment
As Society staff we are committed to:
- maintaining a professional manner
- using plain or easy to understand language
- being courteous and helpful
- listening carefully
- providing clear and accurate information
- responding to enquiries and requests promptly
- being transparent and accountable
- apologising if we make a mistake
- being sensitive to special needs
- being accessible
- advising of all relevant timescales
- continuously striving to improve or exceed our service standards
Our service standards
We aim to:
- answer all telephone calls within 4 rings
- where telephone calls are more complex, arrange to call you when we have the relevant information
- send out information and application forms the same day we receive the request
- respond to letters and emails within 3 working days
- keep you informed if we cannot answer your enquiry or request immediately
- despatch TradCo goods within 3 working days of receiving an order
- respond to feedback and complaints
- The Society of Homeopaths aims to use plain English. When we talk, write or phone, inside and outside the organisation, we will present messages and documents in a clear, straightforward and concise way, with the reader or listener in mind.
You can help us by
- giving us all the information we need to help you
- letting us know if you have any special needs
- telling us how we can improve our services
- asking us to explain anything you are not sure of
How to contact us
Society Office:
| Tel | 01604 817890 (Lines open 8.00am – 4.30pm Mon – Fri) |
| Fax | 01604 648848 |
| By email | info@homeopathy-soh.org |
| In writing | The Society of Homeopaths, 11 Brookfield, Duncan Close, Moulton Park, Northampton NN3 6WL |
Since many of our members of staff work part-time please call the Northampton office for individual contact details.