Customer Service Charter

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Our charter sets out our commitment and the standards of service we aim to provide. Our charter applies to everyone who has contact with the Society of Homeopaths, including:

  • Colleagues
  • Course providers and their staff
  • Directors
  • Media
  • Members of the public
  • Members of the Society
  • Other organisations
  • Patients
  • Potential members
  • Sponsors and Advertisers

Mission Statement

We are committed to providing a high quality professional service which satisfies all customer enquiries by giving clear, consistent, accurate and prompt information

Our commitment

As Society staff we are committed to:

  • maintaining a professional manner
  • using plain or easy to understand language
  • being courteous and helpful
  • listening carefully
  • providing clear and accurate information
  • responding to enquiries and requests promptly
  • being transparent and accountable
  • apologising if we make a mistake
  • being sensitive to special needs
  • being accessible
  • advising of all relevant timescales
  • continuously striving to improve or exceed our service standards

Our service standards

We aim to:

  • answer all telephone calls within 4 rings
  • where telephone calls are more complex, arrange to call you when we have the relevant information
  • send out information and application forms the same day we receive the request
  • respond to letters and emails within 3 working days
  • keep you informed if we cannot answer your enquiry or request immediately
  • despatch TradCo goods within 3 working days of receiving an order
  • respond to feedback and complaints
  • The Society of Homeopaths aims to use plain English. When we talk, write or phone, inside and outside the organisation, we will present messages and documents in a clear, straightforward and concise way, with the reader or listener in mind.

You can help us by

  • giving us all the information we need to help you
  • letting us know if you have any special needs
  • telling us how we can improve our services
  • asking us to explain anything you are not sure of

How to contact us

Society Office:

Tel 01604 817890 (Lines open 8.00am – 4.30pm Mon – Fri)
Fax 01604 648848
By email
In writing The Society of Homeopaths, 11 Brookfield, Duncan Close, Moulton Park, Northampton NN3 6WL

Since many of our members of staff work part-time please call the Northampton office for individual contact details.